Refund policy

At Koree, we put extra care into ensuring that every order is genuine, securely packed, and delivered in the best possible condition. Your satisfaction is always our priority.

Returns & Replacements:

We understand that, on rare occasions, issues may occur during delivery.

If your order reaches you in a damaged, defective, or incorrect condition, please contact us within 48 hours of delivery.

Our team will be happy to review your request and arrange a replacement or refund after verification.

Refunds:

Once approved, refunds are processed back to your original payment method within 5–7 business days.

Replacements, where applicable, will be shipped at no extra cost.

Helpful Notes:

To make the process smoother, we recommend sharing an unboxing video or photos when reporting an issue.

Products must be in their original condition for us to proceed with a request.

Delivery charges (if any) are not refundable.

At Koree, we do everything possible to make sure your order arrives safely. If something goes wrong, we’re here to make it right.